Refund policy

 

 

We're sure you'll be delighted with your purchase; however, if anything is less than perfect for you, we will make it right.

Please inspect your order once received. Contact us as soon as possible if an item is defective, damaged or if you didn't receive the correct item so that we can evaluate the issue and fix it straight away. 

Proof of purchase is required for refunds. Only exchanges are offered without proof of purchase.

 

Shipped Purchases

We allow returns up to 30 days from the date of delivery based on Australia Post's delivery confirmation. If you wish to request a return, please email us at help@lunicocandleco.com.au with your order number and let us know what you'd like to return. Please include photos and a short video of any defective, damaged or incorrect items. Return shipping for items which are not defective, damaged or incorrect is at the expense of the customer and items must be received by us unused and in saleable condition in their original packaging.

If store credit is approved, we will email you information on how to redeem it. If a refund is approved, you’ll be refunded via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post refunds. Exchanges due to change of mind will incur shipping charges for the replacement item/s, even if the original purchase qualified for free shipping. Refunds due to change of mind are less any shipping fees paid if all items in the order are returned.

We are unable to offer returns or exchanges on custom orders, wholesale orders and sale items due to change of mind.

In-store Purchases

We allow returns up to 30 days from the date on your receipt. If you wish to make a return, please visit us in-store or email us at help@lunicocandleco.com.au with your receipt or order number and let us know what you'd like to return. If you can't make it back to us, please include photos and a short video of any defective, damaged or incorrect items. If items are returned by post, return shipping for items which are not defective, damaged or incorrect is at the expense of the customer and must be received by us unused and in sellable condition in their original packaging. 

If store credit is approved, we will email you information on how to redeem it. If a refund is approved, you’ll be refunded via your original payment method. Please remember it can take a few days for your bank or credit card company to process and post refunds. Exchanges by post due to change of mind for in-store purchases will incur shipping charges for the replacement item/s.

We are unable to offer returns or exchanges on custom orders, wholesale orders and sale items due to change of mind.

Workshop/Event Bookings

We only cancel events with confirmed bookings in extenuating circumstances. In any case that an event is cancelled by Lunico Candle Co., a refund will be provided if a future date is not suitable or available.

Some events have requirements such as age restrictions and you will need to declare at the time of booking that you and anyone included in your booking meet the relevant requirements. We cannot provide refunds or credits in circumstances where individuals arrive and cannot be admitted.

Our events start on time. Late arrival may mean inability to fully participate if too much of the event has already taken place.

Public Workshops: 
Workshop bookings are non-refundable unless the workshop is cancelled or rescheduled to a date which is no longer suitable. When you book with us, we're reserving space and materials for you. If you can no longer attend, you can send someone in your place as long as they meet the event's requirements and you let us know via email (help@lunicocandleco.com.au) so we can check them in on arrival. Guests not on the list or who don't meet the requirements will not be admitted.

We cannot offer credit or refunds for cancellations or no-shows; however, we will issue a refund if you authorise us in writing to resell your seat(s) and we are successful in doing so. Please note that refunds for re-sold seats are issued in the order we received the requests to re-sell.

Private Workshops:
A minimum cost is due at the time of booking to secure the date for a private workshop. The minimum cost covers six participants and is non-refundable unless the workshop is cancelled by Lunico Candle Co.; however, you can reschedule, based on availability, as long as it is no less than 14 days prior to the date booked. 

We require final numbers and payment for any additional participants no less than 14 days prior to the workshop. In the event you cancel or reduce the number of participants, payments for additional participants are refundable if we are notified at least 14 days out. We cannot offer credit or refunds for no-shows at a private workshop.

Requests to reschedule are based on availability and the new date must be within 180 days of the original date. Lunico Candle Co. is not liable, nor will a refund be provided, if a new date is not available. 

Tarot Readings:
Tarot readings are non-refundable unless cancelled by Lunico Candle Co.; however, you can reschedule your booking to a future date, subject to availability, by providing notice in writing at least 24 hours in advance. The new date must be within 90 days of the original date.

 

Gift Cards

Refunds are not available for gift cards. We recommend keeping your gift card receipt, as lost gift cards can only be replaced with proof of purchase.